RETURNS: We have a flexible 30-day return policy that starts the day you receive your item in the mail. Kindly contact us prior to sending back your item. Please visit on our full website (non-mobile) and click "Returns and Exchanges" to start your return process. You will be able to choose your return reasons and print out your specified Return Authorization Form (which should be filled out using blue or black ink pen). Please note that returned items that are not sent in error or non-defective may incur a 20% restocking fee (deducted on refunds only - unless we issue a store credit) and non-refundable shipping costs. If an item is defective or sent in error, then a return shipping credit* reimbursement from us will be issued when it is returned back.

We suggest that you first attempt to use "Return to Sender" option, or USPS First Class (Standard Economy) mail to send back your items. Note: DHL international service will not accept "return to sender" on opened packages. Please be advised that refunds are NOT available for e-Gift cards, opened DVDs, or personal items such as body jewelry (i.e. earrings, navel rings) edible items or undergarments due to federal health regulations unless they are damaged, defective or sent in error. Visit the Returns Page (Click Here).

RETURN SHIPPING CREDIT*: (If you cannot use "Return to Sender";) For store errors and defective items under 3 ounces (such as jewelry), we will issue you a $2.00 return shipping credit upon return of your item. For heavier items such as mugs, clothing, etc. we will issue $0.50 per additional ounce. *Please note: Store web credit can only be applied if you are registered with our store and created an account. For packages under 13oz, we highly suggest that you use USPS First Class service. IMPORTANT: We DO NOT cover additional costs if you choose to expedite or add optional delivery options to the return shipment. We recommend that returns are sent via standard economy shipping at lowest cost. NOTE: If you use "Return to Sender" option, NO shipping credit will be issued. Thank you.

WHAT WE SELL: The Mason Zone is the one-stop-shop pride depot for Free Mason, Eastern Star, Lodge, Military members and various fraternal orders and groups. We are open to the public and anyone can purchase from our store - we ship worldwide. Our company originated as an online retailer featuring various jewelry, apparel, accessories and retail items. Over the past few years, our Masonic and Eastern Star clients have asked us to offer new and exciting items. Since Masons represent a great number of our loyal customers we developed MasonZone.com as a one-stop-shop for Masonic merchandise. We are happy to serve the Freemason and Eastern Star community.

We are a stand alone company, we are not owned or operated by any fraternal organization or lodge. We are strictly an online shipping business we do not sell via brick and mortar. Thank you for your interest in our store!

SITE SECURITY: Our site has the SSL Geo Trust Inc. security feature on all payment and checkout pages. If you would like to view the security on all other pages please make sure you type HTTPS before the www. in the domain name (https://www.)  

PRIVACY: MasonZone.com is committed to protecting your privacy. We ship items in a durable, high quality poly-mailer and/or box packaging with very little content details on international customs forms). Information the our site gathers is through aggregated tracking (i.e. number of visits, visitor I.P., etc.) which is information derived mainly by tallying page views throughout our site through Google Analytics and social media visits. This information allows us to better tailor our content and services to our customers' needs. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to us at with 'unsubscribe' as the subject line. You may also opt-out of Google cookies by going to: www.google.com/settings/ads. We will never sell, trade or rent any information that identifies you to a third party company without your prior approval. In the event of any illegal or fraudulent activity, we may disclose necessary information to local law enforcement agencies, and/or credit card processors upon request.

FRAUD PREVENTION: We reserve the right to cancel any orders flagged by our credit card processor for possible fraud or mismatched billing or incomplete address, or any other reason we deem invalid or fraudulent. Click here to learn more about how we may prevent fraud www.MasonZone.com/Fraud.html

PROCESSING TIME: Most items are shipped within 24 - 48 hours (business days) unless otherwise noted, after payment has been cleared. All packages have tracking unless otherwise noted. Large bulk order processing generally takes 5-10 days (before shipment). If we are out of stock or on back order, we will either refund the out of stock items and/or contact you. Please ensure your email and phone number are correct upon checkout. We ship Monday - Saturday. 


INVOICES: Due to a high volume of drop shipments, we never show any prices on our invoices (we only show product SKU numbers and descriptions). So, feel free to use our drop shipping service. For more information, search for "drop ship" on our store front. IMPORTANT: Please note, for international orders we are required to put a minimum value on the export documents. You are solely responsible for all export taxes (if applicable in your country or region).


DOMESTIC SHIPMENTS - USA: If you live inside of the United States, all standard mail shipments may take approximately 5-7 business days (excluding weekends) after the processing time. Priority Mail option takes approximately 3-5 business days, and the Express mail Service takes approximately 2-3 business days (excluding Sundays and Holidays) after the processing time.


INTERNATIONAL SHIPMENTS: International shipments outside of the USA sent via standard mail option take approximately 2-5 weeks (depending upon your location) after the processing time. International Priority mail is 6-10 business days excluding weekends and holidays (which we recommend), Express mail takes approximately 3-5 days (excluding weekends and Holidays) after the processing time.

GIFT CERTIFICATES: e-Gift certificate redemption details are emailed to your designated recipient (there is NO physical card). Gift certificates cannot be refunded. Gift certificates are valid for a one-year term and can only be used on MasonZone.com.


PAYMENT METHODS: We accept PayPal, VISA, Master Card, Discover or American Express Card.

AFFILIATE PROGRAM:  If you are interested in our affiliate program through ShareAsale.com where can earn 20% sales commission by advertising on behalf of MasonZone.com, then please view our "affiliates" program link above and/or on our main menu.

*Our Business Mailing Address:

Mason Zone
P.O. Box 907
Hartsdale, NY, 10530
US


*Please do not use the above address for returns.
Only returns (with prior authorization and full tracking) should be sent to the warehouse address we provide to you upon inquiry. Returns without prior authorization information enclosed may not reach the correct service department.